14 Day Returns: 14 Day Return are covered under the Consumer Contracts Regulations. Buyers have 14 days from taking delivery of the item to return it for a refund. Return of unwanted items is at the buyers costs and they should ensure it is suitably insured.
If you wish to return an item during this 14 day period please contact us and let us know via email at firstname.lastname@example.org
Once you have decided to return an item under this 14 day cooling off period you have 14 days for which to do so
Refund will at most be full cost of the item plus the cost of basic delivery (addition costs for express delivery will not be refunded.
Deductions can be make for any handling of the good above what would be expected in a normal bricks and mortar shop.
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.
These include, CDs, DVDs or software if you’ve broken the seal on the wrapping, perishable items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that’s been broken.
Also included are goods that have been mixed inseparably with other items after delivery.